The Purpose of this Position
Assist with the parts administration requirements and provide a support role to the branch team.

Duties and Responsibilities to include but not limited to the following:

• Receiving and professionally handling customer calls and enquiries.
• Communicate effectively with operational staff, customers, and suppliers.
• E– Mail signed and approved invoices to customers.
• Regular follow up’s on outstanding debtors and ensuring we receive payments on time.
• Responsible for putting together and sending quotations timeously.
• Following up on all quotations sent and understanding why we are not converting them should that be the case.
• Invoicing job cards daily with the correct supporting documentation, ensuring that work in progress is kept to a minimum.
• Monitoring, tracking, and planning of workshop jobs for which payment or orders have been received.
• Follow up on orders to be amended.
• Capturing of job cards and costing of all jobs.
• Manage an effective document control and filling system for the workshop.
• Ensure that all job cards and WIP`s are processed and billed to the correct customers, in line with monthly deadline requirements.
• Maintain business relationship with customers to ensure they are satisfied.
• General admin duties.

Skills / Qualifications:

• Matric
• Must have a minimum 3 years or more relevant working experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Autoline experience would be an advantage.
• Must have an outgoing personality, good verbal and written communication skills with customers and technicians on all levels.
• Customer focused.
• Good administration, organizational and time management skills.
• Able to work independently.
• Need to be able to work quickly and accurately.
• Accountability and dependability.
• Need to be able to work under pressure.
• Own reliable transport is essential.