Job Role

The successful candidate will drive and deliver all service and technical aspects of the business delivering optimum profitability through excellent customer service standards. He/She will be providing technical and diagnostic expertise within the workshop & service department and in doing so, advise and direct technicians on best practice methodologies for machine checks, repairs, and servicing as per customer requirements.

Responsibilities:

Staff leadership and performance management

• Recruit, mentor, and develop the service team and nurture an environment where they can excel through encouragement and empowerment.
• Ensure effective communication of relevant information between departments.
• Managing and controlling of all service processes.
• Hold and attend weekly production meeting.
• Holding toolbox talks with service staff.
• Keeping senior management updated on the Workshop process.
• Addressing and coordinating subordinates’ training requirements and development.

Service/Project Execution

• Providing instructions on carrying out diagnostic work and supporting technicians.
• Providing advice and support to technicians on technical matters as well as ensuring Technicians are completing the required training set out by our OEM.
• Co-operating in machine care and safety whilst working on machines.
• SHEQ & ISO responsibilities for the service department as well as ensuring a clean and tidy environment.
• Ensuring machines are tested, returned to customer after-service in a neat and clean condition.
• Ensuring diagnosis leads to the most cost-effective and accurate remedy to the fault or customer complaint.
• Completing all necessary forms and documentation included in the company’s SOP’s.
• Custodian of all machine Service and Parts Manuals.
• Drafting and preparing any reports required.
• Ensuring effective communication with staff, across departments, customers, and service providers.
• Delegate and direct service tasks; monitor the progress of all current and pending projects.
• Taking ownership of customers issues and following problems through to resolution.
• Ensure service procedures, policies and standards are followed within the Department.
• Resolve/assist in the resolution of disputes with customers/subcontractors on site.
• Consistently deliver incredible customer service experiences by offering knowledge, advice ,and answering questions and concerns.
• Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers).
• Implement and maintain company health and safety and quality standards.

Business Planning and Budgeting

• Assisting with the control of service department expenditure and selection of service providers.
• Achieve departmental budget requirements and national service KPI’s.

Qualifications and Competencies Required:

• Grade 12 or equivalent.
• Must have a Diesel / Earthmoving Equipment trade or related trade test certificate.
• Valid Driver’s licence.
• At least five years relevant post trade qualified experience.
• Must have experience in service management, working specifically on Earthmoving Equipment.
• Candidate must be computer literate (Outlook, Powerpoint, Excel and Word).
• Technical Aptitude.
• Must be able to communicate with staff & customers at all levels.
• Must adhere to all SHE requirements.
• Well-disciplined and self-motivated
• Ability to balance strategic and operational involvement.
• Strong staff management skills.
• Good written and verbal communication in both English and Afrikaans languages where necessary.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

All applications (complete CV) must be submitted no later than close of business on Friday 05 October 2024. Email: careers@goscor.co.za Ref: GEE 09/24/99.

The Goscor Group believes in transparency in the recruitment process, as we believe that this benefits both the applicant and the broader Group. So please note that reference checks will be performed on all applicants currently employed anywhere within Goscor / Bud should they apply for this role. These checks will be performed solely at management’s discretion and are likely to involve discussions with you direct line manager and / or other management (where relevant / necessary) Should you not consent to this, Goscor reserves the right to not take your application further. The Goscor Group is an equal opportunity and affirmative action employer and does not discriminate against persons because of age, race, religion, disability, gender, ethnic or national origin, or veteran status. Please note that by applying for this position you agree to your personal information being processed and verified where applicable by the recruiting company or its agents.

Should you not hear from us after two weeks of the closing date, please consider your application unsuccessful.