You can count on Goscor Earthmoving Equipment’s Technical Team to provide assistance when you need it most. We provide support to our customers 24 hours a day, 7 days a week.
We’re here to ensure your machines are always operating at their maximum capacity with the lowest possible down time. Our dedicated technical team is on hand to answer your technical and service questions.
SERVICE AND MAINTENANCE
As part of our commitment to service excellence, we’ve trained our technicians to perform servicing and maintenance on all Bobcat and SANY equipment. So, even if the machine has not been purchased or rented from us, our technicians can assist, and they’re available 24/7.
Distribution and servicing for the global brands demands that we have only the best technicians available to perform repairs and maintenance.
Included in our repairs and maintenance service offering:
- Professionally trained and highly experienced technicians available 24/7
- Repairs, maintenance and servicing available to all, regardless of where machine was purchased
- Lowest possible downtime with access to fully stocked parts store
- 24/7 technical support
Our aim is to provide you with cost-effective service options on our quality machines with the lowest possible downtime.
GENUINE PARTS & ACCESSORIES
When it comes to machine reliability and optimal running time, the right part, sourced in the right time frame means everything! Our fully equipped Parts Store offers a complete range of genuine Bobcat and SANY parts which are quality guaranteed.
Genuine Bobcat and SANY parts and accessories are designed, engineered and manufactured to ensure optimal functionality, reliability and machine longevity. The cost for a part vs the cost for machine downtime is significant and that’s why our technical and parts teams are here to help and support you 24/7.
As the exclusive South African dealer for Bobcat and SANY, we can ensure that we are offering you the most competitive prices on genuine parts and services.
Include in our Parts service offering:
- Genuine parts which are guaranteed quality
- Sufficient stockholding of parts to allow for minimum downtime
- Competitively priced genuine parts
- Parts available to general public
- Parts available 24/7
- Technical support team available 24/7 to help you troubleshoot machine issues and ensure machines run at optimal capacity
Goscor Earthmoving Equipment is here to support you with machine technical requirements 24/7. Ensure your machines are reliable and can operate long-term!
24/7 AFTERMARKET SUPPORT
Our customer relationships and their satisfaction are fundamental to any successful business. With Goscor Earthmoving Equipment, you’re always in safe hands. Our technical support doesn’t end with the sale of your equipment – after-sales is just as important to us!
Our team is dedicated to ensuring that your machines are always looked after and can operate optimally 24/7. Our team will work with you to find the right after-sales support package to suit your business requirements and budget and, ensure that your machines are always operating at their maximum capacity with the lowest possible downtime.
From scheduled fixed-price service plans to 24/7 technical assistance, our professionally trained specialists are on hand to ensure that you are fully compliant to all the statutory safety standards.
Included in our aftermarket service offering:
- Fixed-price service plans
- Thorough examination according to industry standards
- Detailed functionality test
- Over-the-phone technical advice and assistance
- Extended Warranty
- Efficient 24/7 response breakdown cover
*Please note, terms and conditions apply to all of the above. Contact us and we will gladly take you through them.
TRAINING
The safety of personnel operating Bobcat and SANY machinery is of utmost importance and that is why Goscor Earthmoving Equipment offers training as an essential part of its service offering.
Our training is conducted by industry experts and is in accordance with international safety standards.
Included in our training service offering:
- Operator familiarisation training
- Machine-specific familiarisation training prior to machine handover
- Theoretical and practical training conducted on site or at our premises
- Certificate issued to personnel upon completion of training
- Entire training process monitored and facilitated by our team of specialists
